1. Introduction
BPO Assistant CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM service designed for freelancers and BPO businesses.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and billing information
- Profile Information: Company name, job title, and other professional details
- Content Data: Client information, project data, communications, and other content you input into the Service
- Support Communications: Information you provide when contacting our support team
2.2 Automatically Collected Information
When you use our Service, we automatically collect certain information, including:
- Usage Data: Information about how you interact with the Service, including features used and time spent
- Device Information: IP address, browser type, operating system, and device identifiers
- Log Data: Server logs, error reports, and performance data
- Cookies and Tracking Technologies: Information collected through cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and security threats
- Personalize your experience with the Service
- Send you promotional communications (with your consent)
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, data storage)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you have given us explicit consent to share your information
5. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Regular backups and disaster recovery procedures
- Compliance with industry-standard security practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing
- Opt-Out: Unsubscribe from promotional communications
To exercise these rights, please contact us through our contact page.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use information about you. Cookies are small text files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
9. Third-Party Links and Services
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.
11. Children's Privacy
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
13. GDPR Rights (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact page or at:
Contact K Vaidya
Email: support@bpoassistant.site
16. Consent
By using our Service, you consent to our Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Service.